{"id":5926,"date":"2023-08-24T10:33:13","date_gmt":"2023-08-24T08:33:13","guid":{"rendered":"https:\/\/www.ldc.com\/au\/?page_id=5926"},"modified":"2025-03-20T00:25:27","modified_gmt":"2025-03-19T23:25:27","slug":"customer-grower-portals","status":"publish","type":"page","link":"https:\/\/www.ldc.com\/au\/en\/business-lines\/grains-oilseeds\/customer-grower-portals\/","title":{"rendered":"Customer &amp; Grower Portals"},"content":{"rendered":"<section class=\"tw-flex tw-flex-wrap two-column-container-block\">\n    \n<aside id=\"left-menu-block_e3d2b310e5ccbf4eae3f4f8d27a1b56c\" class=\"tw-w-full lg:tw-w-1\/4 left-menu-block tw-bg-gray-slight \">\n    <div class=\"left-menu-block-mobile-trigger tw-bg-blue tw-flex tw-justify-between lg:tw-hidden\">\n        <p class=\"tw-text-white tw-font-heading tw-text-2xl sm:tw-text-4xl tw-mb-0 tw-cursor-pointer\">Menu<\/p>\n        <div class=\"tw-ml-6\">\n            <svg width=\"26\" height=\"17\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                <path d=\"M13 17l.619-.729L26 1.797 24.762 0 13 13.746 1.238 0 0 1.797 12.38 16.27z\" fill-rule=\"nonzero\"><\/path>\n            <\/svg>\n        <\/div>\n    <\/div>\n    <div class=\"left-menu-block-inner\">\n        <nav class=\"tw-flex\"><ul id=\"aside-nav\" class=\"aside-nav\"><li id=\"menu-item-6124\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-6124\"><a href=\"https:\/\/www.ldc.com\/au\/en\/business-lines\/grains-oilseeds\/\">Home<\/a><\/li>\n<li id=\"menu-item-5996\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-5996\"><a href=\"https:\/\/www.ldc.com\/au\/en\/business-lines\/grains-oilseeds\/grains-oilseed-prices\/\">Grains &amp; Oilseed Prices<\/a><\/li>\n<li id=\"menu-item-5994\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-5994\"><a href=\"https:\/\/www.ldc.com\/au\/en\/business-lines\/grains-oilseeds\/customer-grower-portals\/\">Customer &amp; Grower Portals<\/a><\/li>\n<li id=\"menu-item-5999\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-5999\"><a href=\"https:\/\/www.ldc.com\/au\/en\/business-lines\/grains-oilseeds\/storage-handling\/\">Storage &amp; Handling<\/a><\/li>\n<li id=\"menu-item-5995\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-5995\"><a href=\"https:\/\/www.ldc.com\/au\/en\/business-lines\/grains-oilseeds\/downloads\/\">Downloads<\/a><\/li>\n<li id=\"menu-item-5998\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-5998\"><a href=\"https:\/\/www.ldc.com\/au\/en\/business-lines\/grains-oilseeds\/shipping-containers\/\">Shipping &amp; Containers<\/a><\/li>\n<li id=\"menu-item-5993\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-5993\"><a href=\"https:\/\/www.ldc.com\/au\/en\/business-lines\/grains-oilseeds\/contact-us\/\">Contact Us<\/a><\/li>\n<\/ul><\/nav>    <\/div>\n<\/aside>\n\n\n<div id=\"right-content-block_083299842e32d9a7ff7624b1606e5406\" class=\"tw-w-full lg:tw-w-3\/4  \">\n    \n<div id=\"block_73ba76879cb333c83ff5b4816bb7564f\" class=\"narrow-container-block  tw-overflow-hidden tw-bg-white md:tw-pt-16 tw-pt-8 md:tw-pb-16 tw-pb-8\">\n    <div class=\"tw-container\">\n        <div class=\" lg:tw-w-3\/4 tw-mx-auto  \">\n                    \n\n<h2 class=\"wp-block-heading has-large-font-size\" id=\"h-ldc-provides-an-efficient-and-reliable-grain-acquisition-and-storage-service-our-network-connects-grain-grown-by-australian-farmers-to-domestic-and-export-customers-through-our-efficient-value-chain-around-australia\">LDC provides an efficient and reliable grain acquisition and storage service. Our network connects grain grown by Australian farmers to domestic and export customers through our efficient value chain around Australia.<\/h2>\n\n\n\n<div style=\"height:24px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Our <a href=\"https:\/\/ldcgrainsau.my.site.com\/grower\/GrowerPortal_login\">Grain Mate<\/a> and <a href=\"https:\/\/storagehandling.ldc.com\/Portal\">Storage &amp; Handling<\/a> portals enable fast, efficient business transactions with LDC, and let you monitor your grain contracts, stock levels and upcoming orders in real time.<\/p>\n\n\n                <\/div>\n    <\/div>\n<\/div>\n\n\n<div id=\"block_196eb22a8fa5e12981dc5f1bfb252ac5\" class=\"narrow-container-block  tw-overflow-hidden tw-bg-white  md:tw-pb-16 tw-pb-8\">\n    <div class=\"tw-container\">\n        <div class=\" lg:tw-w-3\/4 tw-mx-auto  \">\n                    \n<div class=\"tw--mb-6 image-content-accordion-block\">\n        <div\n        class=\"tw-mb-6 image-content-accordion-block-item tw-overflow-hidden tw-relative tw-bg-cover tw-bg-no-repeat tw-bg-center\"\n        style=\"background-image: url('https:\/\/www.ldc.com\/au\/wp-content\/uploads\/sites\/18\/LDC_RahnyLesovie_047-1-Copy.png')\"\n    >\n        <div\n            class=\"image-content-accordion-block-item-inner tw-items-center tw-flex tw-justify-between tw-p-6 md:tw-p-12 tw-cursor-pointer tw-relative tw-z-10\"\n        >\n            <p\n                class=\"tw-font-heading tw-mb-0 tw-text-white tw-text-3xl md:tw-text-4xl tw-leading-none\"\n            >\n                Welcome to Grain Mate\n            <\/p>\n            <div class=\"tw-ml-6 tw-relative tw-z-10\">\n                <svg\n                    class=\"image-content-accordion-block-arrow\"\n                    xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n                    width=\"23\"\n                    height=\"16\"\n                    fill=\"none\"\n                >\n                    <path\n                        stroke-linecap=\"round\"\n                        stroke-width=\"4\"\n                        d=\"m2 2.92 8.73 10.111L21 2.921\"\n                    \/>\n                <\/svg>\n            <\/div>\n        <\/div>\n        <div\n            class=\"image-content-accordion-block-content tw-px-6 tw-pb-6 md:tw-px-12 md:tw-pb-12 tw-cursor-default tw-relative tw-z-10\"\n        >\n            <p>Grain Mate is our comprehensive online platform for grain growers. Easy to use and accessible 24\/7 on any device, Grain Mate makes doing business with LDC easier than ever before.<\/p>\n<p><a href=\"https:\/\/ldcgrainsau.my.site.com\/grower\/GrowerPortal_login\" target=\"_blank\" rel=\"noopener\">Log in to Grain Mate<\/a><\/p>\n<p><a href=\"https:\/\/ldcgrainsau.my.site.com\/grower\/GrowerPortal_user_registration\" target=\"_blank\" rel=\"noopener\">Register for Grain Mate<\/a><\/p>\n<p><a href=\"https:\/\/www.ldc.com\/au\/wp-content\/uploads\/sites\/18\/Grain-Mate-Flyer.pdf\" target=\"_blank\" rel=\"noopener\">Grain Mate Brochure<\/a><\/p>\n<h3 class=\"tw-text-green\">About Grain Mate<\/h3>\n<p>Grain Mate enables growers to view live pricing, set pricing preferences, sell grain online, and access contract and payment paperwork. Growers in the southeast of Australia who store their grain with LDC can also manage and transfer their warehoused grain, view detailed, real-time ticket information, and organize their logistics orders and truck bookings for deliveries to Melbourne Port Terminal.<\/p>\n<h3>Grain Mate How To Videos<\/h3>\n<p>Below are links to our series of How To videos, showing you everything you need to know about Grain Mate, how to register, access prices and so on.<\/p>\n<ul>\n<li><a href=\"https:\/\/youtu.be\/g1XdQvSfSlk?si=G2pQMnKAvDgagTth\" target=\"_blank\" rel=\"noopener\">All About Grain Mate<\/a><\/li>\n<li><a href=\"https:\/\/youtu.be\/TEx_Hq1jj_g?si=K2gw6rWtkJd2bTbU\" target=\"_blank\" rel=\"noopener\">How To: Register for Grain Mate<\/a><\/li>\n<li><a href=\"https:\/\/youtu.be\/FKbf1dXd2SE?si=H3nT3B10BF-Pp58k\" target=\"_blank\" rel=\"noopener\">How To: Find Live Pricing on Grain Mate<\/a><\/li>\n<li><a href=\"https:\/\/youtu.be\/L2rBQv8Mc4o?si=Y_33wnO0dvlOXg1y\" target=\"_blank\" rel=\"noopener\">How To: View &amp; Transfer your Grain with Grain Mate<\/a><\/li>\n<li><a href=\"https:\/\/youtu.be\/Jt9xgSI1h3c?si=GzL-MxhYtvl2bkSC\" target=\"_blank\" rel=\"noopener\">How To: Manage Orders &amp; Truck Bookings with Grain Mate<\/a><\/li>\n<\/ul>\n<h3>Broker Access to Grain Mate<\/h3>\n<p>With one simple log-in, Brokers are able to access their client&#8217;s Grain Mate accounts to easily view stock information and transaction on their behalf.<\/p>\n<p>To access this functionality, please complete and return the following forms to Grower Services (<a href=\"mailto:AU-GO-GrowerServices@ldc.com\" data-gc-link=\"mailto:AU-GO-GrowerServices@ldc.com\">AU-GO-GrowerServices@ldc.com<\/a>).<\/p>\n<ul>\n<li data-gc-list-depth=\"1\" data-gc-list-style=\"bullet\"><a href=\"https:\/\/www.ldc.com\/au\/wp-content\/uploads\/sites\/18\/2023.05.02-Grainmate-Authority-to-Act.pdf\" target=\"_blank\" rel=\"noopener\" data-gc-link=\"http:\/\/emeraldgrain.com\/wp-content\/uploads\/2015\/08\/Grainmate-Authority-to-Act.pdf\">The Authority to Act form<\/a> needs to be completed and signed by the Broker and each of their clients.<\/li>\n<li data-gc-list-depth=\"1\" data-gc-list-style=\"bullet\"><a href=\"https:\/\/www.ldc.com\/au\/wp-content\/uploads\/sites\/18\/2023.05.31-Grainmate-Appointment-of-Authorised-Party-LDC.pdf\" target=\"_blank\" rel=\"noopener\" data-gc-link=\"http:\/\/emeraldgrain.com\/wp-content\/uploads\/2016\/09\/Grainmate-Appointment-of-Authorised-Party-v15.09.16.pdf\">The Appointment of Authorized Party form<\/a> needs to be completed and signed by the Broker.<\/li>\n<\/ul>\n<p>Please note: We require the grower&#8217;s Payee ID to be used when completing these forms. The Payee ID is found on their payment paperwork and is different to the NGR delivery card number.<\/p>\n\n        <\/div>\n    <\/div>\n        <div\n        class=\"tw-mb-6 image-content-accordion-block-item tw-overflow-hidden tw-relative tw-bg-cover tw-bg-no-repeat tw-bg-center\"\n        style=\"background-image: url('https:\/\/www.ldc.com\/au\/wp-content\/uploads\/sites\/18\/winston-chen-kXoEdaZ3SFw-unsplash-mono-2.png')\"\n    >\n        <div\n            class=\"image-content-accordion-block-item-inner tw-items-center tw-flex tw-justify-between tw-p-6 md:tw-p-12 tw-cursor-pointer tw-relative tw-z-10\"\n        >\n            <p\n                class=\"tw-font-heading tw-mb-0 tw-text-white tw-text-3xl md:tw-text-4xl tw-leading-none\"\n            >\n                Storage &amp; Handling Portal\n            <\/p>\n            <div class=\"tw-ml-6 tw-relative tw-z-10\">\n                <svg\n                    class=\"image-content-accordion-block-arrow\"\n                    xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n                    width=\"23\"\n                    height=\"16\"\n                    fill=\"none\"\n                >\n                    <path\n                        stroke-linecap=\"round\"\n                        stroke-width=\"4\"\n                        d=\"m2 2.92 8.73 10.111L21 2.921\"\n                    \/>\n                <\/svg>\n            <\/div>\n        <\/div>\n        <div\n            class=\"image-content-accordion-block-content tw-px-6 tw-pb-6 md:tw-px-12 md:tw-pb-12 tw-cursor-default tw-relative tw-z-10\"\n        >\n            <p>Our Customer Storage &amp; Handling Portal enables fast, efficient business transactions between our customer communities and lets you monitor your acquisitions, stock and cargo accumulation in real-time. The Portal allows our customers to manage their grain within our network and access acquisition and movement files, including title transfers, stock holding balances, transaction details and billing information.<\/p>\n<p><a href=\"https:\/\/storagehandling.ldc.com\/Portal\" target=\"_blank\" rel=\"noopener\">Log in to Storage &amp; Handling Portal<\/a><\/p>\n<p>First time users should follow the steps outlined below.<\/p>\n<h3>How to log in for the first time<\/h3>\n<ol>\n<li data-gc-list-depth=\"1\" data-gc-list-style=\"ordered\">Click on the Forgot password? link on the log-in page<\/li>\n<li data-gc-list-depth=\"1\" data-gc-list-style=\"ordered\">Enter your <strong>user name <\/strong>and email address. <em>(Customers: your user name is provided on completion of your LDC Storage &amp; Handling Portal Registration Form.)<\/em><\/li>\n<li data-gc-list-depth=\"1\" data-gc-list-style=\"ordered\">If your details match, you will receive an email with a temporary password. <em>(Tip: if you don&#8217;t receive and email, check your junk inbox.)<\/em><\/li>\n<li data-gc-list-depth=\"1\" data-gc-list-style=\"ordered\">Return to the Storage &amp; Handling Portal log-in page and re-enter your user name and the temporary password that was emailed to you. <em>(Tip: copy and paste the temporary password from the email to avoid errors.)<\/em><\/li>\n<li data-gc-list-depth=\"1\" data-gc-list-style=\"ordered\">If the details are correct, you will be asked to enter a new password.<\/li>\n<li data-gc-list-depth=\"1\" data-gc-list-style=\"ordered\">Enter a new password. LDC passwords are case sensitive. Your password must be 10 digits long, include at least one CAPITAL letter, at least one number and at least one special character, such as $, # @).<\/li>\n<li data-gc-list-depth=\"1\" data-gc-list-style=\"ordered\">Re-enter the password in the second field and press submit. If the passwords match, your password will be changed.<\/li>\n<li data-gc-list-depth=\"1\" data-gc-list-style=\"ordered\">Having problems? Email LDC Grain&#8217;s Australia Customer Services at AU-GO-CustomerService@ldc.com<\/li>\n<\/ol>\n<h3>Register for Storage &amp; Handling Portal<\/h3>\n<p>Customers and carriers wishing to use the Storage &amp; Handling Portal must have an account registered with LDC and have entered into an LDC Storage &amp; Handling Agreement. They should also provide details for all staff members who require access.<\/p>\n<ul>\n<li data-gc-list-depth=\"1\" data-gc-list-style=\"bullet\">New clients can establish their accounts and provide their staff members&#8217; details via the <a href=\"https:\/\/www.ldc.com\/au\/wp-content\/uploads\/sites\/18\/LDC-Storage-Handling-Portal-Registration-Form.pdf\" target=\"_blank\" rel=\"noopener\">LDC Storage &amp; Handling Portal Registration Form<\/a> once their LDC Storage &amp; Handling Agreement is fully executed.<\/li>\n<li data-gc-list-depth=\"1\" data-gc-list-style=\"bullet\">Existing clients can update their staff members&#8217; details using the <a href=\"https:\/\/www.ldc.com\/au\/wp-content\/uploads\/sites\/18\/LDC-Storage-Handling-Portal-User-Update-Form-1.pdf\" target=\"_blank\" rel=\"noopener\">LDC Storage &amp; Handling Portal User Update Form<\/a><\/li>\n<\/ul>\n<p>Having problems? Email LDC Grain&#8217;s Australia Customer Services at <a href=\"mailto:AU-GO-CustomerService@ldc.com\">AU-GO-CustomerService@ldc.com<\/a><\/p>\n\n        <\/div>\n    <\/div>\n    <\/div>\n\n\n                <\/div>\n    <\/div>\n<\/div>\n\n<\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":83,"featured_media":5928,"parent":157,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/template-hero.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-5926","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.0 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Customer &amp; Grower Portals || Louis Dreyfus Company<\/title>\n<meta name=\"description\" content=\"Our network connects grain grown by Australian farmers to domestic and export customers through our efficient value chain around Australia.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ldc.com\/au\/en\/business-lines\/grains-oilseeds\/customer-grower-portals\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer &amp; 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