Senior Solution Manager | SAP | Database | Middleware
Sofia,Bulgaria
Job Reference SP-5101146792
Professional Areas Information Technology
Function Management
Contract Type Permanent
Years of Work Experience 7 - 10 years
Start date 2020-11-11
Application close date 2021-02-09
Summary
Overall Purpose: The Senior Solution Manager is end to end accountable to provide seamless SAP, Database and Middleware computing services across all regions supporting LDC operations and the digital transformation in a cost effective way. The role is accountable for plan, build and run (3rd level support for operations) of enterprise computing solution for SAP, Databases and Middleware providing a technology strategy and roadmap, managing the solutions lifecycle, design and architecture of new solutions and provide third level support and problem solving to Operations team when requested. Also will be accountable for managing the budget, people (internal and externals), contract, knowledge map, inventory and capacity management. The role has decision-making accountability within the areas of technology, talent, budget and process. The role is accountable for delivering projects and services to the entire enterprise with a level of budget responsibility and team member leadership, both direct and indirect.
• Provide the strategy and roadmap for computing services solution in SAP, Databases and Middleware domain
• Accountable to lead highly engaged teams of internal and external resources in different locations, cultures and countries, delivering the enterprise mission and vision and adhering to enterprise commitments/values
• End to end accountability for plan, build and run and the successful delivery of technology projects and services as measured through value, cost, quality (service levels) and schedule. This includes the full lifecycle of the solutions, projects and services, including strategy, planning, architecture, design, operations, maintenance and decommissioning
• Ensure compliance with and participate in continuous improvement of organizational standards, practices and methodologies
• Define, track, measure and report on critical success factors and key performance indicators
• Partner for success across the Information Technology ecosystem and with our business partners and our suppliers
• Efficiently plan and manage projects and services budgets, according to enterprise investments and strategies
• Deliver projects, platform or service analysis, design, and build on compute technologies for SAP, Databases and Middleware as necessary in a self-motivated manner and consistent with Engineering Release Plan and project deliverables
• Drive benchmarking exercises to ensure LDC IT remains within the top tier of best practices
• Accountable for technical solutions that meet the needs of our business units in a cost-efficient manner
• Ensure security standards and policies are implemented
• Efficiently plan and manage projects and services capacity and demand by following the Information Technology and/or enterprise demand processes
• Ensure positive partner/customer experience through satisfaction surveys
• Proactively lead through organizational change and the evolutions needed in the IT Way/Competencies
• Implement best practices and continuous improvement programs
• Drives continuous financial performance improvement
• Lead communication on service performance
• Collaborate with enterprise stakeholders, providing advice and assistance to coordinate and operationalize the integrated strategic and operational plans for innovative technologies, methodologies and processes.
Experience (including number of years):
• Experience within the trading and food industry (desired)
• Experience in a large, complex organization
• 10+ years of wide-ranging and deep experience in SAP
• 10+ years of wide-ranging and deep experience in databases and middleware infrastructure technologies, including but not limited MS SQL Server, Oracle, Postgree, IIS, Apache and Tomcat
• 5+ years of team leadership experience with increasing levels of accountability
• Proven experience transforming a large organization into cloud services, including people, process and technology. Experience must include evangelizing, governance, business case development and organizational change management
• Proficiency in security (highly desired)
• Recognized record of accomplishment for completing complex cross-functional projects in the SAP, Databases and Middleware.
• Strong understanding of infrastructure convergences and business benefits provided.
• Experience in solution architecture, program management, engineering, vendor management, project management and technical operations, specific to SAP, Database and Middleware.
• Strong negotiation skills within a high demand service environment.
• Strong leadership, coaching and mentoring skills
• Proven experience delivering technology projects and services, with excellent customer quality, cost and outcome measures
• Excellent oral, written, and interpersonal communication and presentation skills
• Ability to work with a range of technical staff, architect and operational and business partners to develop joint solutions
• Strong project management skills
• Ability to facilitate problem solving among groups with varying needs and priorities
• Exceptional understanding of ITIL frameworks, Agile and lean principles
• Excellent analytical skills
• Ability to multi-task and prioritize work

Languages: Fluent English both written and spoken mandatory. Bulgarian and Portuguese desired.
Other skills and competencies:

IT skills:
Knowledge of ITIL process
• Knowledge in Agile Methodology (Scrum and Scale Agile Framework highly desired)
• Experience in managing IT organization transformation projects across different regions and cultures
• Demonstrated capacity to manage external partner in different countries
• Cloud knowledge for SAP, Database and Middleware services (highly desired)
• Automation for SAP, Database and Middleware computing services (highly desired)

Business skills:
• Ability to work with virtual teams (good phone and video conference call skills) in multi regions, culture and location
• All work done in English (must have an excellent level both spoken and written)
• Have excellent communication skills and the ability to deal with stakeholders at all levels
• Have a flexible management style (facilitating but directive when required)
• Business oriented (focus in value to the business)

Behavior skills:
• Excellent customer facing/customer service skills
• Demonstrated leadership and team-management skills in multi-cultural, regions environment
• Excellent interpersonal skills and ability to communicate effectively at all levels (written and verbal)
• Ability to work positively with a wide range of individuals
• Ability to work in fast-paced, reactive, and challenging trading environments
• Business oriented
• Sense of ownership
• Sense of urgency
• Collaboration approach and solution driven mentality
• Autonomy with responsibility
• English (Fluent)
Master Degree (or equivalent) in a related field

Main
Responsibilities
Along with the below listed responsibilities, the employee should conduct any other business related to the function as required by his supervisor.
• Provide the strategy and roadmap for computing services solution in SAP, Databases and Middleware domain
• Accountable to lead highly engaged teams of internal and external resources in different locations, cultures and countries, delivering the enterprise mission and vision and adhering to enterprise commitments/values
• End to end accountability for plan, build and run and the successful delivery of technology projects and services as measured through value, cost, quality (service levels) and schedule. This includes the full lifecycle of the solutions, projects and services, including strategy, planning, architecture, design, operations, maintenance and decommissioning
• Ensure compliance with and participate in continuous improvement of organizational standards, practices and methodologies
• Define, track, measure and report on critical success factors and key performance indicators
• Partner for success across the Information Technology ecosystem and with our business partners and our suppliers
• Efficiently plan and manage projects and services budgets, according to enterprise investments and strategies
• Deliver projects, platform or service analysis, design, and build on compute technologies for SAP, Databases and Middleware as necessary in a self-motivated manner and consistent with Engineering Release Plan and project deliverables
• Drive benchmarking exercises to ensure LDC IT remains within the top tier of best practices
• Accountable for technical solutions that meet the needs of our business units in a cost-efficient manner
• Ensure security standards and policies are implemented
• Efficiently plan and manage projects and services capacity and demand by following the Information Technology and/or enterprise demand processes
• Ensure positive partner/customer experience through satisfaction surveys
• Proactively lead through organizational change and the evolutions needed in the IT Way/Competencies
• Implement best practices and continuous improvement programs
• Drives continuous financial performance improvement
• Lead communication on service performance
• Collaborate with enterprise stakeholders, providing advice and assistance to coordinate and operationalize the integrated strategic and operational plans for innovative technologies, methodologies and processes.

    Experiences
    Experience (including number of years):
    • Experience within the trading and food industry (desired)
    • Experience in a large, complex organization
    • 10+ years of wide-ranging and deep experience in SAP
    • 10+ years of wide-ranging and deep experience in databases and middleware infrastructure technologies, including but not limited MS SQL Server, Oracle, Postgree, IIS, Apache and Tomcat
    • 5+ years of team leadership experience with increasing levels of accountability
    • Proven experience transforming a large organization into cloud services, including people, process and technology. Experience must include evangelizing, governance, business case development and organizational change management
    • Proficiency in security (highly desired)
    • Recognized record of accomplishment for completing complex cross-functional projects in the SAP, Databases and Middleware.
    • Strong understanding of infrastructure convergences and business benefits provided.
    • Experience in solution architecture, program management, engineering, vendor management, project management and technical operations, specific to SAP, Database and Middleware.
    • Strong negotiation skills within a high demand service environment.
    • Strong leadership, coaching and mentoring skills
    • Proven experience delivering technology projects and services, with excellent customer quality, cost and outcome measures
    • Excellent oral, written, and interpersonal communication and presentation skills
    • Ability to work with a range of technical staff, architect and operational and business partners to develop joint solutions
    • Strong project management skills
    • Ability to facilitate problem solving among groups with varying needs and priorities
    • Exceptional understanding of ITIL frameworks, Agile and lean principles
    • Excellent analytical skills
    • Ability to multi-task and prioritize work

    Languages: Fluent English both written and spoken mandatory. Bulgarian and Portuguese desired.

      Skills
      Other skills and competencies:

      IT skills:
      Knowledge of ITIL process
      • Knowledge in Agile Methodology (Scrum and Scale Agile Framework highly desired)
      • Experience in managing IT organization transformation projects across different regions and cultures
      • Demonstrated capacity to manage external partner in different countries
      • Cloud knowledge for SAP, Database and Middleware services (highly desired)
      • Automation for SAP, Database and Middleware computing services (highly desired)

      Business skills:
      • Ability to work with virtual teams (good phone and video conference call skills) in multi regions, culture and location
      • All work done in English (must have an excellent level both spoken and written)
      • Have excellent communication skills and the ability to deal with stakeholders at all levels
      • Have a flexible management style (facilitating but directive when required)
      • Business oriented (focus in value to the business)

      Behavior skills:
      • Excellent customer facing/customer service skills
      • Demonstrated leadership and team-management skills in multi-cultural, regions environment
      • Excellent interpersonal skills and ability to communicate effectively at all levels (written and verbal)
      • Ability to work positively with a wide range of individuals
      • Ability to work in fast-paced, reactive, and challenging trading environments
      • Business oriented
      • Sense of ownership
      • Sense of urgency
      • Collaboration approach and solution driven mentality
      • Autonomy with responsibility

        Required
        Languages
        • English (Fluent)

        Required
        Education
        Master Degree (or equivalent) in a related field

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