IT Support Analyst
Kansas City,USA
Job Reference SP-7719234568
Professional Areas Information Technology
Function Information Technology
Contract Type Permanent
Years of Work Experience 1-3 years
Start date 2021-04-06
Application close date 2021-07-05
Summary
The Solution Specialist's role is to deliver support to end users in the organization with respect to how to use various types of business/operational software programs efficiently and effectively in fulfilling business objectives. This is a regional position.
•Responsible for providing end user support and ensuring timely issue resolution for several applications. Includes troubleshooting applications and software for internal customers, such as operations, accounting, and other business units.
•Works collaboratively with Project Managers/Business Analysts, Development/Application Managers, Technical Architects, User Support, Infrastructure and others to ensure effective cross-project communication and issue management.
•Responds to users’ functional questions or issues.
•Documents user issues and works with other IT members and users to grow the knowledge base and document best practices, procedures, controls, training materials, etc.
•Assists with on-going maintenance of software (i.e., software upgrades), including development of test cases and scripts and performs system testing.
•Responsible for assisting in the design, delivery, and improvement of in-house software applications, training programs and related courseware.
•In addition to after hour availability, work away from Kansas City and travel may be required, subject to requirements and management guidance.

Additional Responsibilities:
•Other duties and projects as assigned
Basic qualifications:
•2 years of experience with functional and technical aspects of major enterprise business systems and related technologies.

Preferred qualifications:
•Strong technical or operational experience in financial, business operations, or trading systems.
•Working experience with standard business tools such as MS Windows Operating System and Office Suite (Word, Excel, etc.)
•Knowledge or experience in functional business areas, such as finance, accounting, information technology and trading operations
•Demonstrated ability to act in a support role to understand functional issues, related information technology needs and to work with Project Managers/Business Analysts to create solutions
•Ability to effectively manage multiple assignments and priorities
•Demonstrated experience establishing and maintaining effective working relationships with other business organizations; successful experience in working with diverse groups of people in a problem-solving environment
•History of applying varied approaches to solve complex business support challenges of significance to the organization
•Demonstrate excellent verbal and written communication skills
• English (Fluent)
Basic qualifications: •High school diploma Preferred qualifications: •Bachelors’ or Masters degree (preferably in business or computer science)

Main
Responsibilities
Along with the below listed responsibilities, the employee should conduct any other business related to the function as required by his supervisor.
•Responsible for providing end user support and ensuring timely issue resolution for several applications. Includes troubleshooting applications and software for internal customers, such as operations, accounting, and other business units.
•Works collaboratively with Project Managers/Business Analysts, Development/Application Managers, Technical Architects, User Support, Infrastructure and others to ensure effective cross-project communication and issue management.
•Responds to users’ functional questions or issues.
•Documents user issues and works with other IT members and users to grow the knowledge base and document best practices, procedures, controls, training materials, etc.
•Assists with on-going maintenance of software (i.e., software upgrades), including development of test cases and scripts and performs system testing.
•Responsible for assisting in the design, delivery, and improvement of in-house software applications, training programs and related courseware.
•In addition to after hour availability, work away from Kansas City and travel may be required, subject to requirements and management guidance.

Additional Responsibilities:
•Other duties and projects as assigned

    Experiences
    Basic qualifications:
    •2 years of experience with functional and technical aspects of major enterprise business systems and related technologies.

    Preferred qualifications:
    •Strong technical or operational experience in financial, business operations, or trading systems.

      Skills
      •Working experience with standard business tools such as MS Windows Operating System and Office Suite (Word, Excel, etc.)
      •Knowledge or experience in functional business areas, such as finance, accounting, information technology and trading operations
      •Demonstrated ability to act in a support role to understand functional issues, related information technology needs and to work with Project Managers/Business Analysts to create solutions
      •Ability to effectively manage multiple assignments and priorities
      •Demonstrated experience establishing and maintaining effective working relationships with other business organizations; successful experience in working with diverse groups of people in a problem-solving environment
      •History of applying varied approaches to solve complex business support challenges of significance to the organization
      •Demonstrate excellent verbal and written communication skills

        Required
        Languages
        • English (Fluent)

        Required
        Education
        Basic qualifications: •High school diploma Preferred qualifications: •Bachelors’ or Masters degree (preferably in business or computer science)

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