Life as an IT Service Manager at\nLDC is no picnic – by which we mean that our teams do not just fix computers.\nThat is a common misconception we are hoping to break. On the contrary, IT is a\nkey function at LDC. <\/p>\n\n\n\n
As a global organization, LDC has\nto respond to growing demand and evolving consumer expectations quickly and\nwith agility. Our IT function is central to that ability, and an enabler of our\ntransformation, with our IT Service Managers playing an instrumental part in\nthe development of business intelligence and data analysis capabilities. <\/p>\n\n\n\n
So, what do IT Service Managers actually do?<\/strong><\/p>\n\n\n\n Overseeing the implementation of IT\nprojects and services across LDC\u2019s network, and working closely with IT\noperations teams around the world, our IT Service Managers play an active role\nthat requires local and global interaction with other LDC colleagues, as well\nas creative problem solving and innovation.<\/p>\n\n\n\n Michael Bucciero, Jean-No\u00ebl Sonier\nand Carmelo Fiannaca shared with us what they like best in their roles as IT\nService Managers. <\/p>\n\n\n\n A Collaborative Approach <\/strong><\/p>\n\n\n\n For many of our IT Service\nManagers, the enjoyment lies in collaboration. Michael Bucciero, who is\nresponsible for LDC\u2019s applications portfolio in North America, explains how his\nperception of this job shifted when he started working at LDC 18 years ago: <\/p>\n\n\n\n \u201cWhen I joined the\nGroup, I was worried about being stuck behind a desk and in front of an AS400\nfor the rest of my career. That\u2019s definitely not what\u2019s happened.\u201d<\/em><\/p>\n\n\n\n Like many of our IT Service\nManagers, the success of Mike\u2019s job centers on the relationships he builds with\nhis colleagues, both locally and overseas. Every day offers an opportunity to\nconnect with operational teams worldwide, as he checks in on project advancement,\ndiscusses new requirements and brainstorms on new avenues to improve day-to-day\noperations. <\/p>\n\n\n\n But in the midst of this excitement,\nthere is also time to slow down, says Mike: \u201cI\ntypically grab a couple of different people to take a walk with me every day.\nJust 20 to 30 minutes to enjoy some fresh air and clear our minds.\u201d <\/em><\/p>\n\n\n\n