SAP Finance Service Delivery Analyst

Louis Dreyfus Company is a leading merchant and processor of agricultural goods. Our activities span the entire value chain from farm to fork, across a broad range of business lines, we leverage our global reach and extensive asset network to serve our customers and consumers around the world. Structured as a matrix organization of six geographical regions and ten platforms, Louis Dreyfus Company is active in over 100 countries and employs approximately 18,000 people globally.

Main Responsibilities

In this Role the SAP Finance Service Delivery Analyst should: 

• Have basic knowledge of SAP Finance business processes and how the solution works
• Timely respond to tickets, questions, email communication and support SAP Key users
• Interact with the users to discover issues, explain basic SAP functional & technical rules, and present resolution
• Can clarify requirement of the users on what is the issue & what the user needs
• Can collect all the needed information from the users (incl. files and screen shots how to reproduce the case), collect business needs and obtain business validation for system changes
• Can solve simple functional or technical incidents
• Can apply simple SAP customizations (routine changes based on procedure)
• Perform / support functional tests (User Acceptance Tests, Non Regression Tests)
• Identify, analyze and address problems and the root cause for the repetitive issues (CSIs delivery)
• Continuously deep dive into business processes to enrich knowledge and expertise
• Ensures the execution of Key Performance Indicators (KPI’s) in a timely manner

Experience & Knowledge required:

University degree in IT, Procurement, Finance, Business school or equivalent

2+ years of  experience with SAP Finance & data integration (Invoices, VIM, Accrual, Documents posting and reversals in SAP, Payments, Bank Statements, Banks, Finance Master Data, etc.

• Fluency in English
• Good knowledge and business process understanding in SAP Finance - Invoicing & Cash domain (SAP AP, VIM, AR and Finance data integration)
• Working experience with SAP Invoices, Accounting documents, Payments, Bank Statements, Banks, Finance Master Data, Document posting, clearing, reversals, etc. and integrations with other systems like OCR and Vendor Invoice Management
• SAP users support experience is an advantage 
• Experience with SAP BI data reporting is a plus
• Experience working in international companies & teams

IT skills:

• S4 HANA & FIORI experience
• Experience working with Service Desk ticketing system (Service Now & JIRA ideally) is an advantage 

Personal   skills:

• Excellent Communication skills
• Customer focused
• Self-driven and proactive
• Team player
• Good learning agility and Analytical and problem-solving skills
• Be able to work under pressure and tight deadlines
• Have a cross cultural mind-set to be able to work with colleagues from all LDC regions across the world

Diversity & Inclusion

LDC is driven by a set of shared values and high ethical standards, with diversity and inclusion being part of our DNA. LDC is an equal opportunity employer committed to providing a working environment that embraces and values diversity, equity and inclusion.

LDC encourages diversity, supports local communities and environmental initiatives. We encourage people of all backgrounds to apply.

Sustainability

Sustainable value is at the heart of our purpose as a company.

We are passionate about creating fair and sustainable value, both for our business and for other value chain stakeholders: our people, our business partners, the communities we touch and the environment around us

What We Offer

We provide a dynamic and stimulating international environment, which will stretch and develop your abilities and channel your skills and expertise with outstanding career development opportunities in one of the largest and most solid private companies in the world.

Our Benefits

• 25 annual paid leave
   
• Flexible working hours
   
• Food vouchers
   
• Transportation allowance
   
• Additional medical & dental insurance
   
• Life insurance
   
• Sports card with 90/10 coverage
   
• Various learning & development opportunities
   
• Yearly performance evaluation plans
   
• Social clubs & Wellbeing initiatives
   
• Team buildings & social events
   
• Employee Referral Program