Colombia - Español

Solution Specialist

Kansas City, MO, United States of America
Job Reference JR0076397
Professional Areas Digital Technology & Analytics
Function Information Technology
Contract Type Permanent
Years of Work Experience 3 - 5
Start date 2024-05-06

Louis Dreyfus Company is a leading merchant and processor of agricultural goods. Our activities span the entire value chain from farm to fork, across a broad range of business lines, we leverage our global reach and extensive asset network to serve our customers and consumers around the world. Structured as a matrix organization of six geographical regions and ten platforms, Louis Dreyfus Company is active in over 100 countries and employs approximately 17,000 people globally.

The Solution Specialist's role is to deliver support to internal users operating the company’s most complex business applications and processes, often completing in-depth troubleshooting autonomously and utilizing personal expertise and discretion to resolve business challenges.  This is a regional position.

Primary Responsibilities/Essential Functions:

  • Responsible as a Level II/III support for application issues and associated business problems, including problems reported directly by business partners and issues escalated from Level I Service Desk team. Includes serving as the primary liaison to business users involved with the issue at hand.
  • Responsible to independently manage the lifecycle of all business and technical challenges raised, including providing updates and managing time-efficient collaborative troubleshooting with business users over time when issues cannot be resolved quickly.
  • Develop and maintain deep working knowledge of application technical elements and business processes for the company’s most complex systems, including Front End trading systems, Back End ERP and accounting systems, Industry scale and automation systems, as well as risk, procurement, inventory, and maintenance systems.
  • Responsible to collaborate with business partners beyond the core technical or process issue to investigate and resolve any downstream business impacts, including data correction, technical upgrades, and process improvements.
  • Documents user issues and works with other IT members and business partners to grow the knowledge base of technical and business process information and document best practices, procedures, and controls for use in future troubleshooting and issue management.
  • Takes a leadership role in managing on-going business application maintenance and upgrades, including independent development and execution of test cases and scripts in partnership with business users
  • Responsible for supporting and when needed leading in the design, delivery, and improvement of in-house software applications.
  • When needed, leverage personal technical and business process expertise to provide direct support to Build projects, providing analyst capabilities supporting business requirements and process improvement.
  • Participate in on-call rotation, providing after-hours support to production facilities, experiencing operational impacts, engaging other team members, as needed.
  • Occasional work away from the Kansas City office and travel may be required, subject to requirements and management guidance.

    Education/Professional Certifications/Licenses

    Basic qualifications:

    • High school diploma

    Preferred qualifications:

    • Bachelors’ or Masters degree (preferably in business or computer science)

    Experience

    Basic qualifications:

    • 2 years of experience with functional and technical aspects of major enterprise business systems and related technologies.

    Preferred qualifications:

    • Strong technical or operational experience in financial, business operations, or trading systems.

    Knowledge/Skills/Abilities (including any physical demands)

    Basic qualifications:

    • Working experience with standard business tools such as MS Windows Operating System and Office Suite (Word, Excel, etc.)
    • Knowledge or experience in functional business areas, such as finance, accounting, information technology and trading operations
    • Demonstrated ability to act in a support role to understand functional issues, related information technology needs and to work with Project Managers/Business Analysts to create solutions
    • Ability to effectively manage multiple assignments and priorities
    • Demonstrated experience establishing and maintaining effective working relationships with other business organizations; successful experience in working with diverse groups of people in a problem-solving environment
    • History of applying varied approaches to solve complex business support challenges of significance to the organization
    • Demonstrate excellent verbal and written communication skills

    Additional Responsibilities:

    • Other duties and projects as assigned

    Company Conformance Statements

    In the performance of their respective tasks and duties all employees are expected to conform to the following:

    • Perform quality work within deadlines with or without direct supervision.
    • Interact professionally with co-workers, Company business associates and the general public.
    • Work together in a cooperative spirit to serve the best interests of the Company.
    • Operate in a fully responsible manner and comply with the law and Company policy.

    Equipment Used

    • Typical office equipment: PC, telephone, fax

    Working Conditions

    • Typical climate-controlled office environment.  Extensions of regular working hours are occasionally necessary to complete time sensitive projects, attend training or to respond to emergencies.  Spends long periods of time working on a computer screen.  Occasional travel may be required.

    Employee Supervision

    • Not applicable.

    Decision Making/Accountability

    • May assist with the following: Analysis of back-office business systems and integration processes; documents operational specifications requirements; translates business process into computer system requirements; reviews systems and makes recommendations for customization based on knowledge of relevant business processes; applies thorough understanding of the software development life cycle; efficient implementations of system enhancements that meet user requirements and project deadlines; recommends procedural changes to operational personnel and management as deemed necessary.

    What We Offer

    We provide a dynamic and stimulating international environment, which will stretch and develop your abilities and channel your skills and expertise with outstanding career development opportunities in one of the largest and most solid private companies in the world.

    - Comprehensive benefits program including medical, dental and vision care coverage, flexible spending account plans, employee assistance program, life insurance and disability coverage
    - 401k with Company Match
    - Family Friendly Benefits including childbirth and parental leave, fertility and family building benefits
    - Paid Time Off (PTO) and Paid Holidays
    - Hybrid work available (not applicable to all roles)

    Diversity & Inclusion

    LDC is driven by a set of shared values and high ethical standards, with diversity and inclusion being part of our DNA. LDC is an equal opportunity employer committed to providing a working environment that embraces and values diversity, equity and inclusion.

    LDC encourages diversity, supports local communities and environmental initiatives. We encourage people of all backgrounds to apply.

    Equal employment opportunity (EEO)

    Louis Dreyfus Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

    This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

    Sustainability

    Sustainable value is at the heart of our purpose as a company.

    We are passionate about creating fair and sustainable value, both for our business and for other value chain stakeholders: our people, our business partners, the communities we touch and the environment around us

    Company Description

    Louis Dreyfus Company is a leading merchant and processor of agricultural goods. Our activities span the entire value chain from farm to fork, across a broad range of business lines, we leverage our global reach and extensive asset network to serve our customers and consumers around the world. Structured as a matrix organization of six geographical regions and ten platforms, Louis Dreyfus Company is active in over 100 countries and employs approximately 17,000 people globally.


    Job Description

    The Solution Specialist's role is to deliver support to internal users operating the company’s most complex business applications and processes, often completing in-depth troubleshooting autonomously and utilizing personal expertise and discretion to resolve business challenges.  This is a regional position.

    Primary Responsibilities/Essential Functions:

    • Responsible as a Level II/III support for application issues and associated business problems, including problems reported directly by business partners and issues escalated from Level I Service Desk team. Includes serving as the primary liaison to business users involved with the issue at hand.
    • Responsible to independently manage the lifecycle of all business and technical challenges raised, including providing updates and managing time-efficient collaborative troubleshooting with business users over time when issues cannot be resolved quickly.
    • Develop and maintain deep working knowledge of application technical elements and business processes for the company’s most complex systems, including Front End trading systems, Back End ERP and accounting systems, Industry scale and automation systems, as well as risk, procurement, inventory, and maintenance systems.
    • Responsible to collaborate with business partners beyond the core technical or process issue to investigate and resolve any downstream business impacts, including data correction, technical upgrades, and process improvements.
    • Documents user issues and works with other IT members and business partners to grow the knowledge base of technical and business process information and document best practices, procedures, and controls for use in future troubleshooting and issue management.
    • Takes a leadership role in managing on-going business application maintenance and upgrades, including independent development and execution of test cases and scripts in partnership with business users
    • Responsible for supporting and when needed leading in the design, delivery, and improvement of in-house software applications.
    • When needed, leverage personal technical and business process expertise to provide direct support to Build projects, providing analyst capabilities supporting business requirements and process improvement.
    • Participate in on-call rotation, providing after-hours support to production facilities, experiencing operational impacts, engaging other team members, as needed.
    • Occasional work away from the Kansas City office and travel may be required, subject to requirements and management guidance.

    Experience

      Education/Professional Certifications/Licenses

      Basic qualifications:

      • High school diploma

      Preferred qualifications:

      • Bachelors’ or Masters degree (preferably in business or computer science)

      Experience

      Basic qualifications:

      • 2 years of experience with functional and technical aspects of major enterprise business systems and related technologies.

      Preferred qualifications:

      • Strong technical or operational experience in financial, business operations, or trading systems.

      Knowledge/Skills/Abilities (including any physical demands)

      Basic qualifications:

      • Working experience with standard business tools such as MS Windows Operating System and Office Suite (Word, Excel, etc.)
      • Knowledge or experience in functional business areas, such as finance, accounting, information technology and trading operations
      • Demonstrated ability to act in a support role to understand functional issues, related information technology needs and to work with Project Managers/Business Analysts to create solutions
      • Ability to effectively manage multiple assignments and priorities
      • Demonstrated experience establishing and maintaining effective working relationships with other business organizations; successful experience in working with diverse groups of people in a problem-solving environment
      • History of applying varied approaches to solve complex business support challenges of significance to the organization
      • Demonstrate excellent verbal and written communication skills

      Additional Responsibilities:

      • Other duties and projects as assigned

      Company Conformance Statements

      In the performance of their respective tasks and duties all employees are expected to conform to the following:

      • Perform quality work within deadlines with or without direct supervision.
      • Interact professionally with co-workers, Company business associates and the general public.
      • Work together in a cooperative spirit to serve the best interests of the Company.
      • Operate in a fully responsible manner and comply with the law and Company policy.

      Additional Information

      Equipment Used

      • Typical office equipment: PC, telephone, fax

      Working Conditions

      • Typical climate-controlled office environment.  Extensions of regular working hours are occasionally necessary to complete time sensitive projects, attend training or to respond to emergencies.  Spends long periods of time working on a computer screen.  Occasional travel may be required.

      Employee Supervision

      • Not applicable.

      Decision Making/Accountability

      • May assist with the following: Analysis of back-office business systems and integration processes; documents operational specifications requirements; translates business process into computer system requirements; reviews systems and makes recommendations for customization based on knowledge of relevant business processes; applies thorough understanding of the software development life cycle; efficient implementations of system enhancements that meet user requirements and project deadlines; recommends procedural changes to operational personnel and management as deemed necessary.

      What We Offer

      We provide a dynamic and stimulating international environment, which will stretch and develop your abilities and channel your skills and expertise with outstanding career development opportunities in one of the largest and most solid private companies in the world.

      - Comprehensive benefits program including medical, dental and vision care coverage, flexible spending account plans, employee assistance program, life insurance and disability coverage
      - 401k with Company Match
      - Family Friendly Benefits including childbirth and parental leave, fertility and family building benefits
      - Paid Time Off (PTO) and Paid Holidays
      - Hybrid work available (not applicable to all roles)

      Diversity & Inclusion

      LDC is driven by a set of shared values and high ethical standards, with diversity and inclusion being part of our DNA. LDC is an equal opportunity employer committed to providing a working environment that embraces and values diversity, equity and inclusion.

      LDC encourages diversity, supports local communities and environmental initiatives. We encourage people of all backgrounds to apply.

      Equal employment opportunity (EEO)

      Louis Dreyfus Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

      This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

      Sustainability

      Sustainable value is at the heart of our purpose as a company.

      We are passionate about creating fair and sustainable value, both for our business and for other value chain stakeholders: our people, our business partners, the communities we touch and the environment around us