Customer Centricity Digital Lead

Louis Dreyfus Company is a leading merchant and processor of agricultural goods. Our activities span the entire value chain from farm to fork, across a broad range of business lines, we leverage our global reach and extensive asset network to serve our customers and consumers around the world. Structured as a matrix organization of six geographical regions and ten platforms, Louis Dreyfus Company is active in over 100 countries and employs approximately 18,000 people globally.

We are seeking a dynamic and experienced Customer Centricity Digital Lead to join our global team, based in the EMEA region. This pivotal role will champion customer-centric transformation by aligning digital initiatives, business processes, and engineering efforts with our strategic objectives. The ideal candidate will bring strong leadership, cross-functional collaboration skills, and a proven track record in driving global business transformation.

Key Responsibilities

• Lead and manage business processes and DT&A engineering projects to enhance customer centricity.
• Utilize strong negotiation skills to drive consensus and foster collaboration across teams.
• Oversee and contribute to global business transformation initiatives, ensuring alignment with company objectives.
• Leverage commercial background to drive customer-centric strategies and solutions.
• Operate independently, demonstrating the ability to manage projects and initiatives with minimal supervision.

Primary Duties

• Collaborate with all Digital Transformation teams and coordinate with both regional and product line customer centricity champion networks to support customer centricity initiatives.

• Coordinate the roll-out of new CRM features related to sales and distribution across all product lines, engaging with every platform within Louis Dreyfus Company.
• Propose, define, and lead the implementation of tools that support the digitalization of critical business processes.
• Drive digital transformation and modernization of legacy systems, including change management, coordination with multiple stakeholders, and long-term project commitment.
• Pursue harmonization of systems to interconnect platforms, making them accessible to both internal and external users.
• Support regional and global commercial teams in CRM processes such as customer knowledge, customer management, opportunities management, and case management.
• Implement and support the deployment of the Customer Centricity data analytics strategy from end to end.
• Leverage visual analytics and BI applications to provide new insights for faster, evidence-based decision-making.
• Identify and nurture innovative ideas, both internally and externally, to enable the digital transition of the business.

Requirements

• Proven experience leading digital transformation and business modernization projects in a multinational environment, with measurable business outcomes (e.g., revenue growth, customer satisfaction).
• Hands-on experience implementing CRM or equivalent platforms in a multi-product organization.
• Strong background in change management within complex, matrixed structures.
• Proficiency with digital tools and platforms, including CRM systems (e.g., Salesforce, Microsoft Dynamics), web portals, and BI tools (e.g., Power BI, Tableau).
• Expertise in developing and managing CRM product roadmaps within governance frameworks, including business case development and performance tracking.
• Demonstrated project management capabilities, with experience applying diverse methodologies to ensure successful delivery.
• Strong business analysis skills, with the ability to understand and design functional processes, define value drivers, and deliver measurable outcomes.
• Effective leadership and negotiation skills, with a track record of building consensus across diverse teams.
• Self-starter with the ability to manage multiple priorities and contribute strategically across initiatives.
• Prior experience in commercial or sales roles is a plus.
• Must be based in the EMEA region.

Reporting Lines

• Reports directly to the Global Lead, Customer Centricity
• Matrix reporting to the DT&A Representative

Languages

• Fluent in English (required)

Education

• Bachelor’s degree (required)
• Master’s degree (preferred)

• Ability to manage multiple concurrent projects with agility and focus.
• Intellectual curiosity and a drive to understand complex business ecosystems.
• Critical thinking and problem-solving skills, especially in ambiguous or evolving contexts.
• Passion for continuous improvement and openness to challenge conventional approaches.
• Strong execution mindset, with a sense of urgency and accountability.
• Keen attention to detail and the ability to uncover insights through data analysis.
• A collaborative, cross-functional mindset with a focus on integration and alignment.

What We Offer

We provide a dynamic and stimulating international environment, which will stretch and develop your abilities and channel your skills and expertise with outstanding career development opportunities in one of the largest and most solid private companies in the world.

Our Benefits

• Competitive salary and benefits

• Flexible working

• Access to Training and Development

• Discretionary Bonus

• Profit Sharing plan

• Lunch vouchers

• Public transportation refund 

• Workers council social benefits

• Legal annual paid leave + up tp 14 days RTT

Diversity & Inclusion

LDC is driven by a set of shared values and high ethical standards, with diversity and inclusion being part of our DNA. LDC is an equal opportunity employer committed to providing a working environment that embraces and values diversity, equity and inclusion.

LDC encourages diversity, supports local communities and environmental initiatives. We encourage people of all backgrounds to apply.

Sustainability

Sustainable value is at the heart of our purpose as a company.

We are passionate about creating fair and sustainable value, both for our business and for other value chain stakeholders: our people, our business partners, the communities we touch and the environment around us