IT - Service Delivery Specialist

Louis Dreyfus Company is a leading merchant and processor of agricultural goods. Our activities span the entire value chain from farm to fork, across a broad range of business lines, we leverage our global reach and extensive asset network to serve our customers and consumers around the world. Structured as a matrix organization of six geographical regions and ten platforms, Louis Dreyfus Company is active in over 100 countries and employs approximately 17,000 people globally.

1. Use of ServiceNow tool to manage and handle all IT issues, incidents, problems, and requests from users. 

2. Adherence to SLAs and defined KPIs. Follow ITIL framework to manage IT Support services. 

3. Maintain customer interactions. 

4. Collaborate with 3rd party service providers to guarantee operations service quality. 

5. Continuous improvements in the IT operation. 

6. Ensure the incident, change management and problem management are correctly applied, activate third parties when needed. 

7. A key player in the relationship between Infrastructure & OT and Applications teams and usually are part of a regional Service Delivery team. 

8. Transitioning knowledge from build to run. 

9. Participate and deploy local, regional, and global projects. 

10. Alignment and compliance with LDC regional/global standards. 

11. Adhere to LDC cybersecurity framework, policies and procedures to protect the critical infrastructure against cybersecurity threats. 

• Minimum years of experience: 3 - 5 years minimum as a Network / System Administrator or equivalent 

•  Education: Bachelor's degree in computer engineering, computer science, information technology or related field 

• Languages skills : English (advanced)

• Requirement skills :

1. Intermediate Networking skills (LAN/WAN, Cisco Routers, Switches, Firewalls, Access Points, and Wireless devices.) 
2. Basic Server Administration (Install, configure, troubleshoot), Active Directory, DNS, DHCP, Backups, Storage, VMWare & Citrix. 
3. Certifications on ITIL 4 Foundation, MS Azure Fundamentals, VMWare and CCNA will be an added advantage. 
4. Experience with SaaS products, preferably with ServiceNow. 
5. Strong knowledge of Microsoft Office tools (Word, Excel, PowerPoint, Outlook). 
6. Experience managing IT Infra operations with strict SLA with minimal or zero downtime. 
7. Experience in IT & OT area especially with Automation and Industry 4.0 initiatives will be a plus. 

We are proud to be certified as a Great Place to Work which is fostering our culture that aims to drive business, improve lives and better society

Diversity & Inclusion

LDC is driven by a set of shared values and high ethical standards, with diversity and inclusion being part of our DNA. LDC is an equal opportunity employer committed to providing a working environment that embraces and values diversity, equity and inclusion.

LDC encourages diversity, supports local communities and environmental initiatives. We encourage people of all backgrounds to apply.

Sustainability

Sustainable value is at the heart of our purpose as a company.

We are passionate about creating fair and sustainable value, both for our business and for other value chain stakeholders: our people, our business partners, the communities we touch and the environment around us

What We Offer

We provide a dynamic and stimulating international environment, which will stretch and develop your abilities and channel your skills and expertise with outstanding career development opportunities in one of the largest and most solid private companies in the world.

We offer

• Competitive salary and benefits​​​​​​
• Social and health insurance
• Access to Training and Development