SAP AMS Service Delivery Intern

Louis Dreyfus Company is a leading merchant and processor of agricultural goods. Our activities span the entire value chain from farm to fork, across a broad range of business lines, we leverage our global reach and extensive asset network to serve our customers and consumers around the world. Structured as a matrix organization of six geographical regions and ten platforms, Louis Dreyfus Company is active in over 100 countries and employs approximately 18,000 people globally.

In this 1 year  internship, you will be  part of the global AMS SAP BOLD Team and will provide application support in SAP Finance & Supply Chain areas and related interfaces. 

As a SAP AMS Service Delivery Intern, you will be able to get deep knowledge and skills  in the  delivery of business applications support services: interfaces monitoring, errors handling and follow-up, simple incidents and routine changes delivery (based on procedures) in SAP Finance & Supply Chain domains and related interfaces with other partner systems (ex. Front Offices, MDM, Treasury systems, Ariba, etc.) for the LDC live countries, ensuring support levels and expectations from both management and users are met.

Main Responsibilities

In this role the SAP AMS Service Delivery Intern should: 

• Monitor SAP interfaces and solve, address and follow-up the errors encountered
• Timely respond to tickets, questions, email communication related to his/her scope
• Clarify requirement of the users on what is the issue & what the user needs
• Solve simple functional or technical incidents
• Apply simple SAP customizations (routine changes based on procedure)
• Perform / support functional tests (User Acceptance Tests, Non Regression Tests)
• Reassign to more senior team members tickets that requires deeper expertise
• Ensures the execution of Key Performance Indicators (KPI’s) in a timely manner
• Ensure positive working relationship with users, peers, employees and contractors

Eligibility: You should be an active student in the last phases of your education or recently graduated in IT or Finance related field 

• English language (fluent)
• Knowledge and process understanding in Finance/Accounting is a strong advantage

IT skills:

• Expert with Excel (data validation & manipulation)
• User experience with ERP/accounting software is strong advantage
• Experience working with Service Desk ticketing system (Service Now & JIRA) is plus

Behavior skills:

• Good Communication skills
• Customer focused
• Team player
• Good learning agility
• Analytical and problem-solving skills

Possibility for flexible working hours 

Diversity & Inclusion

LDC is driven by a set of shared values and high ethical standards, with diversity and inclusion being part of our DNA. LDC is an equal opportunity employer committed to providing a working environment that embraces and values diversity, equity and inclusion.

LDC encourages diversity, supports local communities and environmental initiatives. We encourage people of all backgrounds to apply.

Sustainability

Sustainable value is at the heart of our purpose as a company.

We are passionate about creating fair and sustainable value, both for our business and for other value chain stakeholders: our people, our business partners, the communities we touch and the environment around us

What We Offer

We provide a dynamic and stimulating international environment, which will stretch and develop your abilities and channel your skills and expertise with outstanding career development opportunities in one of the largest and most solid private companies in the world.

Our Benefits

• 25 annual paid leave
   
• Flexible working hours
   
• Food vouchers
   
• Transportation allowance
   
• Additional medical & dental insurance
   
• Life insurance
   
• Sports card with 90/10 coverage
   
• Various learning & development opportunities
   
• Yearly performance evaluation plans
   
• Social clubs & Wellbeing initiatives
   
• Team buildings & social events
   
• Employee Referral Program