SNOW (ServiceNow) Technical Analyst

Louis Dreyfus Company is a leading merchant and processor of agricultural goods. Our activities span the entire value chain from farm to fork, across a broad range of business lines, we leverage our global reach and extensive asset network to serve our customers and consumers around the world. Structured as a matrix organization of six geographical regions and ten platforms, Louis Dreyfus Company is active in over 100 countries and employs approximately 17,000 people globally.

The ServiceNow Technical analyst is the technical advocate between LDC ServiceNow users, the Development team, and the Product owner. Responsibilities include technical consultancy and project support during the Platform evolution lifecycle. He/She will work closely with the ServiceNow Product owner and will support him in ITSM, ITOM and future expansion areas.

The key stakeholders of the ServiceNow solution are the Global Operations Solution Delivery Managers, the Solutions managers and the Service Desk regional managers.

The role requires a detailed oriented individual with good communication skills that thrives in a fast-paced environment, enjoys multi-tasking and is comfortable to engage on complex technical initiatives.

• Analyze, estimate, and design technical solutions based on the ServiceNow platform
• Serve as a technical subject matter expert to the customer and members of the team
• Oversee the development process and make sure that requirements are implemented according to the client’s needs and best practices
• Participate in requirements gathering sessions
• Closely collaborate with various stakeholders and members of the team
• Create and maintain design specifications and architectural diagrams
• Design, develop and present proof of concepts
• Act as a liaison between Client and Development teams

• Proven experience in ITIL practitioner in Infrastructures services or Application Management (3 to 5 Years)
• Experience with configuring ServiceNow platform
• 1 to 3 years of Project management either as Project Manager, Project Planner or Project Lead will be considered a strong plus
• Extensive knowledge and proven experience across various applications and modules of the ServiceNow platform including Incident, Request, Problem an change management
• Good understanding of configuration management, CMDB, Service catalog
• Experience in building complex solutions, including integrations involving multiple third-party systems
• Practical experience implementing ITSM and ITOM processes (other modules / domains knowledge is also desirable, e.g. ITBM)
• Solid understanding of engineering practices
• Strong communication and presentation skills
• Solid understanding of Agile methodologies and ITIL, ITIL certification is a plus
• Expertise in working directly with technical and business stakeholders on the customer’s side
• Relevant ServiceNow certification is considered as plus

Other Skills:

• Autonomous, rigorous, self-motivated, problem-solving attitude, flexible.
• Ability to adhere to deadlines - high attention to detail without compromising the ability to keep track of the assigned ongoing tasks.
• Identify complex problems and review related information to develop and evaluate options and implement solutions, while having ability to monitor self, other individuals, or organizations to make improvements or take corrective action.
• Attention to detail with high quality standards
• Excellent reporting skills, able to understand, analyze and present data
• Strong analytical competencies and formal thinking, able to break problems down in their key variables and identify the relations between them.
• Ability to understand end to end processes or support model, identify improvement & simplification opportunities and design and implement standardized solutions
• An excellent team player with the ability to build strong relationships, working cross function and with teams across the globe.
• Strong coordination skills
• Operations management skills.
• Strong motivation, commitment, and ability to work under pressure
• Flexible, able to manage a demanding, and changing workloads.

Diversity & Inclusion

LDC is driven by a set of shared values and high ethical standards, with diversity and inclusion being part of our DNA. LDC is an equal opportunity employer committed to providing a working environment that embraces and values diversity, equity and inclusion.

LDC encourages diversity, supports local communities and environmental initiatives. We encourage people of all backgrounds to apply.

Sustainability

Sustainable value is at the heart of our purpose as a company.

We are passionate about creating fair and sustainable value, both for our business and for other value chain stakeholders: our people, our business partners, the communities we touch and the environment around us

What We Offer

We provide a dynamic and stimulating international environment, which will stretch and develop your abilities and channel your skills and expertise with outstanding career development opportunities in one of the largest and most solid private companies in the world.



We offer

- Competitive salary and benefits

- Private medical insurance

- Life insurance

- Flexible working

- Access to Training and Development 

- Food vouchers

- Transportation Allowance

- Sports card with 90/10 coverage

- 25 days annual leave

- Modern office in communicative location

- Fruits days in the office

- Hybrid model of working