China - 中文 (中国)

Senior Change Manager

Sofia, Bulgaria
Job Reference JR0078532
Professional Areas Digital Technology & Analytics
Function Information Technology
Contract Type Permanent
Years of Work Experience 5 - 8
Start date 2024-07-01

Louis Dreyfus Company is a leading merchant and processor of agricultural goods. Our activities span the entire value chain from farm to fork, across a broad range of business lines, we leverage our global reach and extensive asset network to serve our customers and consumers around the world. Structured as a matrix organization of six geographical regions and ten platforms, Louis Dreyfus Company is active in over 100 countries and employs approximately 17,000 people globally.

Company Description

Louis Dreyfus Company is a leading merchant and processor of agricultural goods. Our activities span the entire value chain from farm to fork, across a broad range of business lines, we leverage our global reach and extensive asset network to serve our customers and consumers around the world. Structured as a matrix organization of six geographical regions and ten platforms, Louis Dreyfus Company is active in over 100 countries and employs approximately 17,000 people globally.

 

Job Description

 

Change Management:

  • Act as Subject Matter Expert and ambassador of the Change Management process - promote process value and contribution to the company's success.
  • Strategic and Operational lead of Global Change management with a structured methodology/process.
  • Ensure process documents and training materials are available and fully up-to-date;
  • Enforce process adoption is in place and non-compliance is addressed, actioned for improvement and brought to Management's attention.
  • Planning and managing support for change management tools and process
  • Maintaining the change schedule and DT&A Maintenance weekends
  • Coordinating interfaces between change management and other processes
  • Work closely with other internal and external teams(Vendors)
  • Reviewing and improving specific categories of RFC
  • Planning, scheduling, managing and chairing CAB meetings
  • Formally authorizing changes at agreed points in the change lifecycle
  • Participating or leading in the change management reviews
  • Supporting the development of communications relevant to change initiatives.
  • Providing coaching and training to employees at all levels.
  • Ensure the report is diligently done in the due date, giving in-depth visibility on the area of support and responsibilities

In addition to the Change management responsibilities described above, there may be some Incident and Problem management responsibilities as well.
 

Qualifications

Experience:

  • Minimum 5 years of experience in a Service Management - Change Management leadership role.
  • 3+ years of experience being Incident and/or Problem Manager (not mandatory but highly preferable)
  • Minimum 3 years in ITIL process-driven organization
  • 3+ years of experience with at least two of the following IT areas; IT Network Operations, IT Active Directory, MS Exchange, Data Center Operations, Cloud Computing, Security Operations or DevOps
  • Experience coordinating activities that involve cross-team of internal/external contacts

Other skills and competencies:
 

Technical & Process

  • Deep knowledge and understanding of IT operational technologies, including servers, routers, switches, and operating systems, Amazon and Microsoft cloud environment, etc.
  • ITIL v3 or 4 certified (Advanced/Expert)
  • Excellent working knowledge of Incident, Problem and Change Management principles, techniques & tools.
  • IT Process Optimization
  • Escalation & Stakeholder management

Personal:

  • Customer obsessed with demonstrated strong analytical mindset and critical thinking.
  • Balance of high standards and pragmatism to get a job done, whatever it takes
  • Demonstrated ability to think both tactically and strategically.
  • Consciously develops influence strategies
  • Action oriented with a demonstrated ability to drive issues to permanent resolution
  • Acts confidently in uncertain circumstances; works effectively in ambiguous situations. Stands behind his or her decisions.
  • Adapts a presentation or discussion to appeal to the interest of others
  • Ability to apply judgement in high pressure situations with minimal external guidance
  • Able to negotiate in difficult situations to reach a successful conclusion
  • Possess passion and interest in enhancing the customer experience
  • Able to set priorities, pursue multiple threads at the same time, accurately reflect current state and drive towards desired state
  • Proactively identifies business needs and ways to improve constantly the service quality.
  • Develops and maintains good working relationships with others. Recognizes different values and styles, and respects others' unique characteristics or strengths
  • Ability to create and perform effective presentations to Management

 

Experience:

  • Minimum 5 years of experience in a Service Management - Change Management leadership role.
  • 3+ years of experience being Incident and/or Problem Manager (not mandatory but highly preferable)
  • Minimum 3 years in ITIL process-driven organization
  • 3+ years of experience with at least two of the following IT areas; IT Network Operations, IT Active Directory, MS Exchange, Data Center Operations, Cloud Computing, Security Operations or DevOps
  • Experience working non-standard hours, weekends and public holidays, including on-call
  • Experience coordinating activities that involve cross-team of internal/external contacts

Other skills and competencies:
 

Technical & Process

  • Deep knowledge and understanding of IT operational technologies, including servers, routers, switches, and operating systems, Amazon and Microsoft cloud environment, etc.
  • ITIL v3 or 4 certified (Advanced/Expert)
  • Excellent working knowledge of Incident, Problem and Change Management principles, techniques & tools.
  • IT Process Optimization
  • Escalation & Stakeholder management

Personal:

  • Customer obsessed with demonstrated strong analytical mindset and critical thinking.
  • Balance of high standards and pragmatism to get a job done, whatever it takes
  • Demonstrated ability to think both tactically and strategically.
  • Consciously develops influence strategies
  • Action oriented with a demonstrated ability to drive issues to permanent resolution
  • Acts confidently in uncertain circumstances; works effectively in ambiguous situations. Stands behind his or her decisions.
  • Adapts a presentation or discussion to appeal to the interest of others
  • Ability to apply judgement in high pressure situations with minimal external guidance
  • Able to negotiate in difficult situations to reach a successful conclusion
  • Possess passion and interest in enhancing the customer experience
  • Able to set priorities, pursue multiple threads at the same time, accurately reflect current state and drive towards desired state
  • Proactively identifies business needs and ways to improve constantly the service quality.
  • Develops and maintains good working relationships with others. Recognizes different values and styles, and respects others' unique characteristics or strengths
  • Ability to create and perform effective presentations to Management

Additional Information for the job

Diversity & Inclusion

LDC is driven by a set of shared values and high ethical standards, with diversity and inclusion being part of our DNA. LDC is an equal opportunity employer committed to providing a working environment that embraces and values diversity, equity and inclusion.

LDC encourages diversity, supports local communities and environmental initiatives. We encourage people of all backgrounds to apply.

Sustainability

Sustainable value is at the heart of our purpose as a company.

We are passionate about creating fair and sustainable value, both for our business and for other value chain stakeholders: our people, our business partners, the communities we touch and the environment around us

What We Offer

We provide a dynamic and stimulating international environment, which will stretch and develop your abilities and channel your skills and expertise with outstanding career development opportunities in one of the largest and most solid private companies in the world.



We offer

- Competitive salary and benefits

- Private medical insurance

- Life insurance

- Flexible working

- Access to Training and Development 

- Food vouchers

- Transportation Allowance

- Sports card with 90/10 coverage

- 25 days annual leave

- Modern office in communicative location

- Fruits days in the office

- Hybrid model of working

Company Description

Louis Dreyfus Company is a leading merchant and processor of agricultural goods. Our activities span the entire value chain from farm to fork, across a broad range of business lines, we leverage our global reach and extensive asset network to serve our customers and consumers around the world. Structured as a matrix organization of six geographical regions and ten platforms, Louis Dreyfus Company is active in over 100 countries and employs approximately 17,000 people globally.


Job Description

Company Description

Louis Dreyfus Company is a leading merchant and processor of agricultural goods. Our activities span the entire value chain from farm to fork, across a broad range of business lines, we leverage our global reach and extensive asset network to serve our customers and consumers around the world. Structured as a matrix organization of six geographical regions and ten platforms, Louis Dreyfus Company is active in over 100 countries and employs approximately 17,000 people globally.

 

Job Description

 

Change Management:

  • Act as Subject Matter Expert and ambassador of the Change Management process - promote process value and contribution to the company's success.
  • Strategic and Operational lead of Global Change management with a structured methodology/process.
  • Ensure process documents and training materials are available and fully up-to-date;
  • Enforce process adoption is in place and non-compliance is addressed, actioned for improvement and brought to Management's attention.
  • Planning and managing support for change management tools and process
  • Maintaining the change schedule and DT&A Maintenance weekends
  • Coordinating interfaces between change management and other processes
  • Work closely with other internal and external teams(Vendors)
  • Reviewing and improving specific categories of RFC
  • Planning, scheduling, managing and chairing CAB meetings
  • Formally authorizing changes at agreed points in the change lifecycle
  • Participating or leading in the change management reviews
  • Supporting the development of communications relevant to change initiatives.
  • Providing coaching and training to employees at all levels.
  • Ensure the report is diligently done in the due date, giving in-depth visibility on the area of support and responsibilities

In addition to the Change management responsibilities described above, there may be some Incident and Problem management responsibilities as well.
 

Qualifications

Experience:

  • Minimum 5 years of experience in a Service Management - Change Management leadership role.
  • 3+ years of experience being Incident and/or Problem Manager (not mandatory but highly preferable)
  • Minimum 3 years in ITIL process-driven organization
  • 3+ years of experience with at least two of the following IT areas; IT Network Operations, IT Active Directory, MS Exchange, Data Center Operations, Cloud Computing, Security Operations or DevOps
  • Experience coordinating activities that involve cross-team of internal/external contacts

Other skills and competencies:
 

Technical & Process

  • Deep knowledge and understanding of IT operational technologies, including servers, routers, switches, and operating systems, Amazon and Microsoft cloud environment, etc.
  • ITIL v3 or 4 certified (Advanced/Expert)
  • Excellent working knowledge of Incident, Problem and Change Management principles, techniques & tools.
  • IT Process Optimization
  • Escalation & Stakeholder management

Personal:

  • Customer obsessed with demonstrated strong analytical mindset and critical thinking.
  • Balance of high standards and pragmatism to get a job done, whatever it takes
  • Demonstrated ability to think both tactically and strategically.
  • Consciously develops influence strategies
  • Action oriented with a demonstrated ability to drive issues to permanent resolution
  • Acts confidently in uncertain circumstances; works effectively in ambiguous situations. Stands behind his or her decisions.
  • Adapts a presentation or discussion to appeal to the interest of others
  • Ability to apply judgement in high pressure situations with minimal external guidance
  • Able to negotiate in difficult situations to reach a successful conclusion
  • Possess passion and interest in enhancing the customer experience
  • Able to set priorities, pursue multiple threads at the same time, accurately reflect current state and drive towards desired state
  • Proactively identifies business needs and ways to improve constantly the service quality.
  • Develops and maintains good working relationships with others. Recognizes different values and styles, and respects others' unique characteristics or strengths
  • Ability to create and perform effective presentations to Management

 


Experience

Experience:

  • Minimum 5 years of experience in a Service Management - Change Management leadership role.
  • 3+ years of experience being Incident and/or Problem Manager (not mandatory but highly preferable)
  • Minimum 3 years in ITIL process-driven organization
  • 3+ years of experience with at least two of the following IT areas; IT Network Operations, IT Active Directory, MS Exchange, Data Center Operations, Cloud Computing, Security Operations or DevOps
  • Experience working non-standard hours, weekends and public holidays, including on-call
  • Experience coordinating activities that involve cross-team of internal/external contacts

Other skills and competencies:
 

Technical & Process

  • Deep knowledge and understanding of IT operational technologies, including servers, routers, switches, and operating systems, Amazon and Microsoft cloud environment, etc.
  • ITIL v3 or 4 certified (Advanced/Expert)
  • Excellent working knowledge of Incident, Problem and Change Management principles, techniques & tools.
  • IT Process Optimization
  • Escalation & Stakeholder management

Personal:

  • Customer obsessed with demonstrated strong analytical mindset and critical thinking.
  • Balance of high standards and pragmatism to get a job done, whatever it takes
  • Demonstrated ability to think both tactically and strategically.
  • Consciously develops influence strategies
  • Action oriented with a demonstrated ability to drive issues to permanent resolution
  • Acts confidently in uncertain circumstances; works effectively in ambiguous situations. Stands behind his or her decisions.
  • Adapts a presentation or discussion to appeal to the interest of others
  • Ability to apply judgement in high pressure situations with minimal external guidance
  • Able to negotiate in difficult situations to reach a successful conclusion
  • Possess passion and interest in enhancing the customer experience
  • Able to set priorities, pursue multiple threads at the same time, accurately reflect current state and drive towards desired state
  • Proactively identifies business needs and ways to improve constantly the service quality.
  • Develops and maintains good working relationships with others. Recognizes different values and styles, and respects others' unique characteristics or strengths
  • Ability to create and perform effective presentations to Management

Additional Information

Additional Information for the job

Diversity & Inclusion

LDC is driven by a set of shared values and high ethical standards, with diversity and inclusion being part of our DNA. LDC is an equal opportunity employer committed to providing a working environment that embraces and values diversity, equity and inclusion.

LDC encourages diversity, supports local communities and environmental initiatives. We encourage people of all backgrounds to apply.

Sustainability

Sustainable value is at the heart of our purpose as a company.

We are passionate about creating fair and sustainable value, both for our business and for other value chain stakeholders: our people, our business partners, the communities we touch and the environment around us

What We Offer

We provide a dynamic and stimulating international environment, which will stretch and develop your abilities and channel your skills and expertise with outstanding career development opportunities in one of the largest and most solid private companies in the world.



We offer

- Competitive salary and benefits

- Private medical insurance

- Life insurance

- Flexible working

- Access to Training and Development 

- Food vouchers

- Transportation Allowance

- Sports card with 90/10 coverage

- 25 days annual leave

- Modern office in communicative location

- Fruits days in the office

- Hybrid model of working