IT Team Lead - SAP Finance

Louis Dreyfus Company is a leading merchant and processor of agricultural goods. Our activities span the entire value chain from farm to fork, across a broad range of business lines, we leverage our global reach and extensive asset network to serve our customers and consumers around the world. Structured as a matrix organization of six geographical regions and eight platforms, Louis Dreyfus Company is active in over 100 countries and employs approximately 17,000 people globally.

Along with the below listed responsibilities, the employee should conduct any other business related to the function as required by her or his supervisor.

Team Lead - AMS SAP Finance needs to have a comprehensive leadership, functional knowledge and technical skills to manage and guide SAP professionals and to deliver SAP business applications support in an enterprise IT environment: Supervise and lead SAP Support professionals in AMS SAP Finance (Accounting, Tax & Controlling) team (10+ team members – Junior, Experienced and Seniors – both internal and externals). Communicates goals and deadlines to the team, motivates team members, assesses performance and oversee the day-to-day operations of the team as per the set targets (KPIs). Provides help to management, including reporting, hiring and training, and keeps management updated on team performance. Communicates successes and challenges among management and team members. Consider the abilities and expertise of the team members to assist in dispersing assignments and complex incidents and highly involved in critical incidents coordination and resolutions.

You are part of the Global SAP AMS team, reporting to the Senior Service Delivery Manager – AMS SAP.

• Acting as a global owner of the AMS services in the SAP Finance domain
• Leading a particular global team, directing the work of more junior staff, conduct team meetings, ensuring the availability of the right resources, knowledge, and work prioritization
• Actively participating in the recruitment process (CVs review & conduct job interviews)
• Responsible for induction, mentoring, consulting and developing all team members
• Responsible for the timely resolution of all incidents and change requests in the areas of support and manage crisis situations ensuring minimal business disruption & appropriate communication
• Collaborate with other teams to make sure that the issues are well addressed and solved
• Ensuring good business relationship & satisfaction (managing SAP Key Users relationship)
• Ensure team contribution to SAP Test strategy and Release Management (including Transports Validations)
• Responsible for the whole team to maintain high level of service quality standards, KPIs targets and customer satisfaction
• Monitor and analyse all users feedback to identify areas for improvement and making recommendations for changes on the app or process related
• Responsible for the preparation and maintenance of documentation in the areas of support (KT & solution documentation, work procedures, troubleshooting instructions)
• Encourage knowledge sharing/spreading of skills and experience across the team members; promote the culture of learning from each other
• Driving Continuous Service Improvements in the area of support:

- performs Root Cause Analysis (RCA) in order to implement more efficient solutions
- identify key drivers of all repetitive issues and opportunities for improvement
- initiate & lead the delivery of permanent solutions and optimizations with the team

• Responsible for performance management of the team members – provide team members with clear directions and accountability; set measurable goals and objectives; address performance issues promptly, understanding and remediating the root cause
• Conduct regular performance evaluations and providing feedback to team members
• Monitoring and reporting of team activities, achievements, challenges, and team targets
• Create reports and presentations to communicate the performance of the support team and identify areas for improvement
• Develop, implement and improve support processes
• Close collaboration with the other SAP AMS Managers and help with the local resources’ supervision

• University degree in IT, Finance / Accounting, Business or equivalent
• 4+ years of IT support experience with SAP Finance
• 3+ years supervisory responsibilities

Business skills:

• Strong business process understanding in Finance, TAX & Controlling domains
• Understanding of business process integration from various application with SAP
• Have high standard business analysis and coordination skills

IT skills:

• ITIL best practices - Incident, Change and Problem management
• Strong experience in SAP solutions support and delivery; S4 HANA knowledge is a plus
• Strong IT knowledge of SAP Finance area (AP, AR, GL, AA & CO modules)
• Knowledge in SAP Controlling area is strong advantage
• Knowledge of the integration points with MM & SD modules is strong advantage
• SAP integration experience with Non-SAP systems (interfaces set-up, IDocs monitoring, and troubleshooting)
• Experience working with Service Desk ticketing system (ServiceNow, JIRA)

• Proven track of Leadership & team management experience
• Well-developed communication and presentation skills
• Customer Service Skills
• Self-driven, proactive and results-oriented
• Strong Relationship Building
• Good learning agility and decision-making skills
• Be able to work under pressure and tight deadlines
• Have a cross cultural mind-set to be able to work with interlocutors from all regions across the world
• Be fluent in English, written and spoken

Diversity & Inclusion

LDC is driven by a set of shared values and high ethical standards, with diversity and inclusion being part of our DNA. LDC is an equal opportunity employer committed to providing a working environment that embraces and values diversity, equity and inclusion.

LDC encourages diversity, supports local communities and environmental initiatives. We encourage people of all backgrounds to apply.

Sustainability

Sustainable value is at the heart of our purpose as a company.

We are passionate about creating fair and sustainable value, both for our business and for other value chain stakeholders: our people, our business partners, the communities we touch and the environment around us

What We Offer

We provide a dynamic and stimulating international environment, which will stretch and develop your abilities and channel your skills and expertise with outstanding career development opportunities in one of the largest and most solid private companies in the world.



We offer

- Competitive salary and benefits

- Private medical insurance

- Life insurance

- Flexible working

- Access to Training and Development 

- Food vouchers

- Transportation Allowance

- Sports card with 90/10 coverage

- 25 days annual leave

- Modern office in communicative location

- Fruits days in the office

- Hybrid model of working